/n

- ms

/n /n Team & People Management /n /n

- Lead, mentor, and develop team managers, project leads, and offshore delivery teams

/n

- Own workforce planning, resource allocation, and capacity management

/n

- Drive performance improvement, employee engagement, and succession planning

/n /n Stakeholder & Client Management /n /n

- Act as the primary offshore operations contact for onshore stakeholders and leadership

/n

- Lead governance meetings and present delivery performance, risks, and improvement plans

/n

- Manage escalations end-to-end with timely resolution and transparent communication

/n /n Quality, Governance & Continuous Improvement /n /n

- Build dashboards and reporting mechanisms to track delivery performance

/n

- Drive process standardization, root-cause analysis, and corrective actions

/n

- Identify automation opportunities to improve productivity

/n

- Ensure compliance with organizational, security, and quality standards

/n /n Reporting /n /n

- Own daily, weekly, and monthly operational reporting on SLA adherence, delivery timelines, quality, utilization, and risks

/n /n Required Experience /n /n

- 12–16 years of overall experience in IT Operations, Delivery Management, Service Delivery, or Technology Delivery

/n

- 6–8 years in a managerial or delivery leadership role,



specifically managing offshore teams reporting into onshore/global stakeholders

/n

- Proven track record managing multiple projects/workstreams with governance and KPI accountability

/n

- Experience handling delivery risks, escalations, and stakeholder expectations

/n

- Background in software development, technology services, or insurance technology

/n /n Required Skills /n Offshore Delivery Management • Operations Management • SLA Management • Delivery Governance • Team Leadership • Resource & Capacity Planning • Stakeholder Management • Risk & Escalation Management • KPI Management • Process Improvement • Management Reporting /n Preferred Skills /n /n

- Insurance/InsurTech domain experience

/n

- Experience with global or Middle East-based stakeholders

/n

- Agile, Scrum, SDLC knowledge

/n

- Jira, Azure DevOps, Confluence, or MS Project

/n

- ITIL, Lean, Six Sigma, or PMP certification

/n /n Education /n Bachelor's degree in Engineering, Computer Science, IT, or Business Administration. MBA or relevant certifications (PMP, ITIL, Agile, Scrum, Lean, Six Sigma) preferred. /n Location: Chennai | Work Mode: Work from Office | Type: Full-Time

📌 Operations Project Manager (Tiruchirappalli)
🏢 Anoud Technologies
📍 Tiruchirappalli