Company Description PopcornStay is India’s fastest-growing managed homes and serviced apartments rental company, focused on delivering better rental solutions and elevated stay experiences through technology and high-quality hospitality. The company transforms unbranded, unfurnished houses and hotels into fully furnished, well-maintained apartments.

These apartments are offered at affordable prices to working professionals, students, families, and corporate travelers. PopcornStay aims to combine operational efficiency with guest satisfaction, creating comfortable living spaces that meet modern lifestyle needs. Team members contribute directly to improving residents’ experiences and setting new standards in the rental housing market.

Role Description The Operations Manager is a full-time, in office role based in the Pune Division. This role is responsible for overseeing day-to-day property operations, including housekeeping, maintenance, vendor coordination, and adherence to service standards across managed homes and serviced apartments.

The Operations

Manager will monitor occupancy, ensure smooth resident check-in and check-out processes, handle escalations, and work closely with internal teams to optimize turnaround time for new units. The role includes tracking operational metrics, implementing process improvements, ensuring compliance with company policies, and supporting the integration of technology solutions to streamline operations.

The Operations





Manager will also lead and coach on-site staff, foster a culture of accountability and customer focus, and collaborate with leadership to support business growth in the region.

Qualifications

- Strong operations management skills, including experience overseeing daily property or hospitality operations, scheduling, and resource planning.
- Competence in vendor and stakeholder management, with the ability to negotiate, supervise service providers, and maintain quality standards.
- Ability to lead and develop teams, including experience in performance management, training, and building a service-oriented culture.
- Solid problem-solving and decision-making skills, with a focus on resolving resident issues, managing escalations, and maintaining service continuity.
- Comfort with technology tools and property management systems, and willingness to adopt new digital solutions to improve efficiency.
- Strong communication and interpersonal skills, with the ability to interact effectively with residents, staff, and leadership.
- Relevant experience in hospitality, real estate, facilities management, or serviced apartments operations is preferred.
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field, or equivalent practical experience.
- Ability to work on-site in the Pune Division, with flexibility to manage operational needs during peak hours and weekends when required.

📌 Operations Manager (Pune)
🏢 PopcornStay
📍 Pune