Manager – Operations

Saber Technologies Private Limited https://sabertechs.com/

We are looking for a professional Operations Manager to coordinate and oversee our organization’s operations.

An Operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while meeting customer expectations in terms of cost-effectiveness.

(Will have to visit client office at Gurugram location once or twice in a week as per the requirement)

Location: Dwarka (Work from office)

Work timings: Day Rotational Shifts

Working days: 6 Days – Rotational offs

KEY Responsibilities

· Ensure all operations are carried on in an appropriate, cost-effective way

· Improve operational management systems, processes and best practices

· Formulate strategic and operational objectives

· Perform quality controls and monitor production KPIs

· Recruit, train and supervise staff

· Find ways to increase quality of customer service

· Work into invigilation/ proctoring/ examining.

· Handle a team of proctors of more than 50+ employees.

- Proctoring Management:
- Lead, mentor, and manage a team of proctors, providing guidance, training, and ongoing support.
- Delegate tasks and responsibilities effectively to ensure smooth daily operations.




- Conduct regular team meetings and performance reviews to maintain team motivation and effectiveness.
- Develop and implement team schedules to ensure adequate staffing for all exam sessions.
- Foster a collaborative, inclusive, and productive work setting.
- Proctoring Operations:
- Oversee the day-to-day proctoring process, ensuring that all exams are conducted in accordance with the institution’s or organization’s rules, regulations, and policies.
- Monitor exam sessions and ensure proctors are following protocols for identity verification, rule enforcement, and incident reporting.
- Handle escalated issues related to academic integrity, technical difficulties, or candidate disputes during exams.
- Coordinate with internal teams (e.g., IT, customer support) to resolve any technical or operational challenges promptly.

Requirements and skills · Proven work experience as Operations Manager.

· Knowledge of organizational effectiveness and operations management

· Excellent communication skills

· Leadership ability

· Outstanding organizational skills

· Degree in Business, Operations Management or related field

Interested candidates can share their CVs at [email protected]

Or WhatsApp/ Call on (phone hidden) - Ashima

Pay: From ₹500,000.00 per year

Benefits

- Paid time off
- Provident Fund

Work Location: In person

📌 Operations Manager (Dwarka)
🏢 Saber Technologies Private
📍 Dwarka