Work mode: Work from office /n Joining: Immediate /n Location: Pune, Maharashtra /n Timings: 5 PM to 3 AM IST — 5 Days Working /n /n Atica Global /n Atica is a leading, tech-first remote sales & revenue management company for hotels and hotel operators in the US, enabled by a unified tech-led solution. We're a startup, backed by some of the top investors in the country including Titan Capital and DIBS. /n /n /n Key Responsibilities /n /n

- Task Oversight: Ensure the team's daily work RFP responses, PMS entries, CRM updates, and report generation is completed accurately and within the expected turnaround time (TAT)

/n

- Quality Control: Spot-check completed work daily to catch errors before they reach hotels or the sales team, and fix the underlying process when the same mistake keeps recurring

/n

- SOP Ownership: Maintain and update the standard operating procedure for each task type, and make sure every associate and team lead is working to the same standard

/n

- Performance Tracking: Monitor accuracy and TAT numbers daily at the individual and team level; keep error rates low and turnaround consistently within target

/n

- Monthly Scoring: Run the monthly performance/variable-pay scoring process end to end pull the data, validate it, and confirm final numbers with Finance on time

/n

- Team Leadership: Manage and coach team leads, set daily task priorities, and redistribute work when volumes spike or someone's on leave

/n

- Issue Resolution:



Be the first point of contact when something goes wrong a wrong entry, a missed deadline trace the root cause, get it corrected, and prevent it from repeating

/n

- Tool & Process Improvement: Improve how the team uses CRM, reporting platforms (e.g. Metabase), and internal tools (e.g. Appsmith) to work faster and with fewer errors

/n

- Cross-Functional Coordination: Work with the Sales team to keep RFP requirements transparent and make sure PMS/CRM data stays consistent with what's been committed to hotels and clients

/n

- Team Development: Coach associates and team leads whose accuracy or TAT has slipped, and build a team that keeps improving with low attrition

/n /n /n Requirements /n /n

- 3–6 years in operations, back-office, or data-processing roles, with hands-on experience managing a team or team leads

/n

- High attention to detail comfortable being accountable for the accuracy of high-volume, precision-driven work

/n

- Comfortable using data and reporting tools to track performance, not just gut calls

/n

- Clear communicator who can hold a team accountable to a quality and turnaround standard

/n

- Able to work the 5 PM–3 AM shift out of our Pune office

/n /n /n Nice to Have /n Experience in hospitality, hotel operations, or hotel distribution systems (PMS, RFP platforms) /n Prior experience in a data-entry or back-office environment with strict accuracy/TAT targets

📌 Operations Manager (Hospitality/Travel & Tourism) (Solapur)
🏢 Atica Global
📍 Solapur