OPERATIONS MANAGER — F&B; HOSPITALITY

FML Hospitality

Position Overview

FML Hospitality is looking for an experienced and commercially driven Operations Manager — F&B; Hospitality to oversee the operational performance of multiple outlets across the group.

This is a senior multi-unit leadership role, designed for a hospitality professional with 8+ years of experience who understands premium F&B; operations, team leadership, guest experience, financial performance and scalable systems.

Key Responsibilities

Multi-Outlet Operations

- Oversee day-to-day operations across multiple FML Hospitality outlets.
- Ensure consistent service, hospitality, food quality and operational standards.
- Conduct regular outlet visits, audits and performance reviews.
- Work closely with Outlet Managers, General Managers and department heads.
- Identify operational gaps and implement corrective action.
- Create and maintain group-wide SOPs and operating standards.
- Ensure smooth coordination between FOH, BOH, bar, kitchen and support teams.

Business & Financial Performance
- Take ownership of operational performance and outlet profitability.
- Monitor revenue, covers, AOV, table turnover and sales trends.
- Track food cost, beverage cost, labour cost, wastage and inventory variance.
- Analyse outlet P&Ls; and identify opportunities for improvement.
- Develop strategies to increase revenue and improve margins.
- Maintain cost discipline without compromising guest experience.
- Set operational KPIs and hold outlet leadership accountable.

Guest Experience

- Establish a consistent premium guest experience across all locations.
- Monitor service quality, hospitality, speed and presentation.




- Analyse guest feedback, reviews and complaints.
- Implement systems to improve customer satisfaction and retention.
- Personally oversee important guest experiences, VIPs and high-value occasions when required.

People & Leadership
- Lead, mentor and develop outlet leadership teams.
- Support recruitment, onboarding and training.
- Establish performance standards and accountability.
- Identify high-potential team members and create growth opportunities.
- Develop a culture of ownership, discipline and hospitality.
- Ensure manpower planning is aligned with business requirements.
- Work closely with HR on retention and performance management.

SOPs & Systems
- Develop and implement operational SOPs across the group.
- Standardise opening and closing procedures, service protocols, cash handling, inventory, hygiene and guest handling.
- Build systems that allow FML Hospitality to scale without compromising quality.
- Conduct regular compliance and operational audits.
- Establish weekly and monthly reporting systems.

Inventory & Cost Control
- Monitor inventory and stock levels across outlets.
- Identify wastage, pilferage and variance.
- Work with procurement and kitchen teams to maintain cost efficiency.
- Monitor vendor quality and performance.




- Ensure consistency in purchasing specifications and product quality.

Events & Business Activations
- Oversee operational execution of events, collaborations, launches and special experiences.
- Coordinate staffing, kitchen, service, bar and guest flow.
- Work with marketing and creative teams to ensure concepts are operationally feasible.
- Ensure all activations maintain FML Hospitality’s standards.

New Outlet Development

- Support the leadership team in opening new outlets.
- Assist with operational planning, manpower, SOPs, training and pre-opening.
- Establish systems that can be replicated across future FML Hospitality concepts.

Candidate Profile

Experience: 8+ years in hospitality/F&B;

Multi-unit experience: Strongly preferred

Industry exposure: Premium restaurants, luxury hospitality, lifestyle F&B; or restaurant groups preferred.

The candidate should have solid experience in:

- Multi-unit restaurant operations
- P&L; and commercial management
- Team leadership
- Guest experience
- Cost control
- SOP implementation
- Restaurant systems
- Training and development
- New outlet openings
- High-volume and premium hospitality

Success Metrics The Operations Manager will be measured on:
- Revenue growth
- Outlet profitability
- Cost and margin improvement
- Guest satisfaction
- Service consistency
- Labour efficiency
- Inventory variance and wastage
- Employee retention
- SOP compliance
- Outlet performance
- Successful new outlet launches

Pay: ₹30,317.02 - ₹85,500.65 per month

Benefits

- Food provided
- Leave encashment
- Provident Fund

Work Location: In person

📌 Operations Manager (Pune)
🏢 FML HOSPITALITY
📍 Pune