Responsibilities:
Manage End-to-End Operations and Projects: Oversee all aspects of SME/EB operations and projects.
Process Optimization: Evaluate, define, and optimize end-to-end processes for EB solutions.
Technical Proficiency: Be proficient in various technologies like Managed WiFi, SDWAN, Routing, and Switching.
Product Gap Analysis: Identify product gaps and collaborate with product owners to address them.
Cross-Functional Collaboration: Work closely with different teams to bridge process gaps and ensure smooth operations.
Legal Compliance: Work closely with the legal team to address any legal issues.
Network Management: Periodically review SOPs, Customer Network Diagrams, and change processes.
Network Failover Planning:
Prepare network failover scenarios for the entire SME/EB customer base.
Team Leadership: Provide direction to the team, align them with organizational objectives, and arrange training for current products and skill improvement.
Location Management: Manage teams in multiple locations (Bangalore and Hyderabad) and be open to frequent travel between different locations.
Key Skills:
Robust technical expertise in networking technologies
Project management and leadership skills
Problem-solving and analytical skills
Excellent communication and collaboration skills
Ability to manage multiple teams and locations