Job Description

We are looking for a Quality Assurance & UAT Engineer with robust experience in manual testing, UAT, dialer/outbound contact center testing, and end-to-end integration testing. The ideal candidate will validate business workflows, integrations, APIs, authentication processes, and dialer functionality while ensuring production readiness and a high-quality customer experience.

Responsibilities
Plan and execute UAT and manual testing for enhancements, releases, and business workflows, covering positive, negative, boundary, and end-to-end scenarios.
Review business requirements, user stories, acceptance criteria, and functional designs to create comprehensive test scenarios, test cases, and test scripts.
Perform end-to-end and integration testing across CRM, contact center, telephony, workforce management, APIs, and enterprise applications.
Test dialer and outbound contact center functionality, including campaigns, dialing modes, call routing, agent availability, dispositions, retry/re-dial logic, pacing, contact lists, campaign rules, and call outcomes.




Validate MFA, SSO, identity verification, authentication, session management, and access-management workflows across positive and negative scenarios.
Test APIs and integrations, validate request/response behavior and data flows, and use SQL or reporting tools where required for test-data validation.
Identify, document, prioritize, track, retest, and validate defects through resolution using Jira, Azure DevOps, ALM, or similar tools; support root-cause analysis and defect triage.
Coordinate regression and release testing, assess change impacts, validate acceptance criteria, and support production readiness, deployment validation, and post-release testing.
Collaborate with Product Managers, Business Analysts, Technology, Development, Operations, and business stakeholders to clarify requirements, resolve issues, communicate testing status, and participate in Agile ceremonies.

📌 Quality Assurance & Uat Engineer – Dialer South Delhi
🏢 Miratech
📍 South Delhi