Mandatory Exp/skills
Hands on exp. of designing and implementing technical solutions using Talkdesk CCaaS.
Experience in integration of Talkdesk using the built-in and custom connectors (e.g. Zendesk).
Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools.
Positive understanding of the contact center fundamentals, SIP/VoIP, and skills-based routing rules
Exp. in handling direct customer &/ product owner &/ partner - communication.
Exp. in SCRUM set up, aware of the ceremonies.
Robust process orientation, structured and well organized.
Excellent communication skills, analytical, problem-solving skills and handling escalations.
Very positive interpersonal skills, team management and leadership skills.
Nice To Have Exp/skills
Exp. of handling SA customers.
Talkdesk Certification (Admin or Architect)