Job Responsibilities:-
Handles the customer requests and complaints.
Provide appropriate solutions and alternatives within the time limits.
Follow up to ensure resolution.
Follow communication procedures, guidelines and policies.
Provide resolution with the basic knowledge and skill.
Skills required :-
Positive communication skills
Knowledge of Microsoft Office
Skills required: - 1. Robust verbal and written communication skills.
Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.).
Ability to work in a 365-day operational support environment, including weekends and holidays.
Willingness to work across different support processes (Email, Chat, Voice, and L1 Support) based on business requirements.
The work schedule includes 6 working days in the first week, followed by 5 working days per week, with 2 rotational week-offs (No fixed weekly off)
Pay: ₹240,000.00 - ₹300,000.00 per year
Perks:
Health insurance
Leave encashment
Provident Fund
Work Location: In person
📌 Customer Care Executive Vikhroli
🏢 ODeX India Solutions
📍 Vikhroli
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