The HR Recruiter is responsible for sourcing, screening, interviewing, and hiring qualified candidates for collection and support roles.
Key Responsibilities
Source candidates through job portals, social media, employee referrals, and recruitment agencies.
Screen resumes and shortlist candidates based on job requirements.
Conduct telephonic and face-to-face interviews.
Coordinate interview schedules with hiring managers.
Manage end-to-end recruitment for collection executives, team leaders, quality analysts, trainers, and support staff.
Verify candidate documents and conduct background checks where required.
Negotiate salary and issue offer letters.
Follow up with selected candidates until they join the organization.
Maintain recruitment databases and applicant tracking records.
Build a pipeline of candidates for future hiring needs.
Coordinate onboarding and induction for current employees.
Meet monthly hiring targets and ensure positions are filled within the required timelines.
Prepare recruitment reports and present hiring metrics to management.
Ensure compliance with company policies and labor laws during the hiring process.
Required Skills
Robust communication and interpersonal skills.
Interviewing and candidate assessment skills.
Knowledge of recruitment portals such as Naukri, Indeed, LinkedIn, etc.
Ability to work under pressure and meet hiring deadlines.
Valuable negotiation and relationship-building skills.
Basic knowledge of HR practices and employment laws.
Proficiency in MS Office (Excel, Word, PowerPoint).
Qualifications
Bachelor's degree in Human Resources, Business Administration, or a related field.
MBA/PGDM in HR is preferred.
1–3 years of recruitment experience (experience in BPO, collections, BFSI, or call center hiring is an advantage).
Key Performance Indicators (KPIs)
Number of positions filled.
Time-to-hire.
Offer acceptance ratio.
Joining ratio.
Cost per hire.
Employee retention during the probation period.
Hiring quality and hiring manager satisfaction.
Preferred Experience
Candidates with experience recruiting for:
Telecallers
Customer Service Representatives
Team Leaders
Recovery Officers
Operations Support Staff