We are looking for an L2 Technical Support Engineer – Software to troubleshoot software and product-related issues, support customers, and coordinate with Engineering and Product teams for issue resolution.

Key Responsibilities
Provide L2 technical support for software and product-related issues.
Troubleshoot and resolve technical issues reported by customers.
Interact with customers through calls, emails, and CRM.
Analyse logs, errors, and system behaviour to identify root causes.
Use internal diagnostic tools for troubleshooting and debugging.
Write and run basic Python scripts for debugging and system checks.
Reproduce customer issues and document findings.
Coordinate with Engineering, Product, and QA teams for complex issues.
Track and manage issues through CRM/ticketing systems.
Assist customers with product configuration, integration, and troubleshooting.
Support product testing and validation when required.
Provide onsite technical support during customer visits when required.
Identify recurring issues and share feedback with Engineering and Product teams.





Requirements
B.E./B.Tech in Computer Science, Electronics, E&TC;, or a related field.
1–3 years of experience in Technical Support, Application Support, Software Support or Software Engineering.
Valuable understanding of software troubleshooting and debugging.
Basic knowledge of Python or any scripting language.
Basic understanding of APIs, databases, logs, and networking.
Experience with Jira, CRM, or ticketing tools is an advantage.
Robust analytical and problem-solving skills.
Good communication skills and ability to interact with customers.
Willingness to travel occasionally for customer visits.

Preferred Background

Candidates from Software Support, Application Support, Technical Support or Software Engineering backgrounds are encouraged to apply.

Pay: ₹30,000.00 - ₹40,000.00 per month

Advantages:
Paid sick time
Provident Fund

Work Location: In person

📌 Technical Support Engineer – Software Goa
🏢 Spintly India Private
📍 Goa