Greet customers and understand their vehicle service and repair requirements.
Conduct preliminary inspection of vehicles and identify visible issues.
Prepare accurate job cards with complete customer and vehicle details.
Explain the required service, repair work and estimated costs to customers.
Obtain customer approval before carrying out additional repair work.
Coordinate with technicians and the Service Manager to ensure timely completion of jobs.
Monitor the progress of repair and servicing work.
Provide regular updates to customers regarding service status and vehicle delivery.
Ensure that all work is carried out according to manufacturer/company standards.
Review completed jobs and ensure all customer complaints are properly addressed.
Conduct final vehicle inspection before delivery.




Explain completed work, replaced parts and service charges to customers at the time of delivery.
Coordinate with the Cashier/Accounts team for billing and payment completion.
Handle customer complaints and resolve service-related concerns professionally.
Conduct post-service follow-up calls and collect customer feedback.
Promote periodic maintenance, accessories, service packages and other after-sales products.
Maintain customer records and update service information in the CRM/DMS.
Achieve assigned customer satisfaction, service revenue and upselling targets.

Work Location: In person

📌 Service Manager Hyderabad
🏢 Tirumala Automotives
📍 Hyderabad