We are seeking a highly seasoned F&A; SME with extensive experience managing large and complex Finance & Accounting (F&A;) programs for Banks. /n This is a senior leadership role responsible for driving service delivery excellence, building scalable, and future‑ready delivery capabilities aligned to Genpact’s digital‑first and transformation‑led operating model. /n The successful candidate will collaborate closely with cross-functional teams to support new business opportunities, enhance service offerings, and champion best practices across all F&A; operations. /n /n Responsibilities: /n Own the Outcome /n /n

- Lead the end-to-end service delivery of for designated client accounts.

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- Provide SME leadership in the pursuit of new F&A; deals across the Banking vertical

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- Provide end‑to‑end leadership for modernizing and standardizing F&A; operations, enabling predictable, compliant, and “surprise‑free” service delivery.

/n /n Drive Excellence /n /n

- Lead standardization and simplification initiatives across processes, portfolios, and delivery locations.

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- Build scalable operating models and delivery capabilities that support growth and increasing business complexity.

/n /n Think Transformation /n /n

- Drive transformation initiatives across processes through digitization, agentic solutions, and analytics.

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- Enable continuous improvement and productivity improvement as part of the operating culture.

/n /n Strategic Client Partnership /n /n

- Grow and deepen CXO‑level client relationships in partnership with Lead Client Partners and Delivery teams.

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- Act as a trusted advisor, translating client priorities into execution and transformation roadmaps that deliver measurable business outcomes.

/n /n Stakeholder Management /n /n





- Establish and sustain strong, strategic relationships with key client and Genpact stakeholders.

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- Operate effectively within a global matrix organization, influencing across functions and geographies.

/n /n Thought Leadership /n /n

- Provide thought leadership across F&A; Operations and delivery transformation.

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- Lead and execute complex, cross‑functional initiatives with consistency and discipline.

/n /n /n Qualifications/Skills we seek in you! /n /n

- Accounting qualification – Chartered Accountant

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- Over 15 - 20 years of post-qualification experience

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- Experience in managing Banking clients is mandatory

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- Demonstrate thorough knowledge of accounting principles, systems and procedures

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- Proven experience in setting up, managing large spans of control (1500–2000+ team members) in a global delivery

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- This leadership position demands strong executive presence, a solution-oriented mindset, and the gravitas to effectively guide finance functions across all assigned accounts, with a preference for candidates from a Banking background

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- SME knowledge across RTR, FP&A;, OTC, AP, Taxes and Payroll (or at least two areas)

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- Experience in transitioning to a current ERP (could be SAP, PeopleSoft etc.)

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- Experience of handling F&A; Tools (e.g. Blackline, ServiceNow, Billing systems, AP workflows etc.)

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- Experience with using Agentic AI solutions across F&A;

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- Expert capability in generating meaningful insights from large and disparate data sources

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- Experience using Business Intelligence tools such as (PowerBI, Tableau, Qlik)

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- Impeccable client management skills

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- Transformation experience – demonstrated ability to design and execute operational transformation

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📌 Operations Leader-F&A (Gurugram)
🏢 Genpact
📍 Gurugram