Company Description: Aboin is a dedicated partner for Non-Resident Indians (NRIs), providing trusted support for loved ones and assets in India. The company focuses on medical assistance, property monitoring, and a range of personal support services, offering real-time updates and on-the-ground coordination. Aboin helps manage hospital visits, monitors properties for encroachments or misuse, and provides personal assistants for tasks by the hour or by assignment.

The team also handles special requests, assessing unique needs and responding quickly to deliver personalized, convenient services for clients abroad.

Location: Hyderabad (Preferred)

Type: Full-time, Permanent

Reports to: Founding Team

At Legion Vittor, we're not just building a B2C product — with Aboin.app, we're redefining the way NRIs stay connected to their families and get things done back home in India. From on-ground assistance and documentation to coordination and follow-through on the tasks they can't handle from abroad, we're the trusted operating layer for people who live overseas but still have a life to look after here.

As we scale, we're looking for driven individuals who want more than just a job — they want to build meaningful systems, shape impactful journeys, and grow with a mission that matters.

Key Responsibilities

- Thrive in Ambiguity — Design & Improve Systems

- Lead the development of a structured operations framework, bringing clarity, logic, and repeatability to every process.
- Build processes, workflows, and SOPs from scratch where needed.
- Work across teams to implement better service models, tracking, and reporting.
- "Be a builder, not a follower" — think in terms of solutions, not tasks.

2. Internal Operations Management "Own the full customer journey — from onboarding to service closure."

- Take ownership of the entire service lifecycle: Booking → Execution → Issue Resolution → Feedback → Process Update.
- Manage real-time escalations and prevent future recurrence.




- Perform cold calling and outbound follow-ups to clarify customer intent, complete onboarding, or offer assistance.
- Continuously evolve SOPs using a feedback loop mindset (Kaizen).

3. Business Meetings & Stakeholder Engagement
- Represent Aboin in meetings with vendors, partners, service providers, and institutional stakeholders.
- Independently conduct meetings — set the agenda, drive the discussion, capture outcomes, and follow through to closure.
- Prepare briefs, proposals, and post-meeting documentation; convert conversations into signed partnerships and live processes.
- Travel locally for on-ground meetings as required.

4. Partner/Vendor Onboarding, Training & Quality Control
- Define eligibility criteria, training, and protocols for each service line; build onboarding and training templates.
- Conduct partner/vendor audits and spot checks to maintain service quality.
- Use findings to retrain, realign, or replace underperforming resources.

5. Customer Relationship Management, Support & Experience "Build lasting relationships with returning customers."

- Own the CRM — maintain clean records, track every interaction, and run structured follow-up and retention cycles.
- Handle inbound customer support across calls, WhatsApp, and email with speed and accuracy.
- Treat every customer not as a ticket number but as part of the Aboin family; build rapport through empathy and genuine human interaction.
- Define measurable satisfaction metrics and drive CSAT/NPS improvements from real feedback.

"Turn customers into Aboin ambassadors."





- Deliver service so good that happy customers become our marketing engine.
- Celebrate and document positive stories for internal inspiration and external brand advocacy.

Qualifications

- Any graduate; MBA (Operations,Hotel Management, Hospitatlity, Healthcare, or General Management) is a plus. 1–2 years of experience.
- Required: hands-on experience in customer relationship management and customer support.
- Experience in field services or B2C service operations preferred.
- Good to have: background in hospitality or hotel management (Hotel Management degree welcome).
- Comfortable attending and leading client/vendor meetings.
- Strong communication skills in English + Telugu/Hindi.
- Working knowledge of Excel/Google Sheets, CRM tools, Notion, and AI tools.
- Familiarity with Lean, Six Sigma, or Kaizen methodologies is an added advantage.

Key Skills

- Process design and operational scaling
- SOP creation, improvement, and training
- CRM ownership and customer support operations
- Business meeting facilitation and stakeholder management
- Solid documentation and reporting ability
- Cross-functional coordination
- Proactive communication and crisis management
- Customer empathy and relationship building
- Data-driven mindset and growth orientation

Mindset You Must Bring

- Builder's Mentality → You're not waiting for instructions; you're defining them.
- Customer Obsession → You advocate for the user and strive to deliver wow moments.
- Process Thinking → You reduce chaos through scalable systems and documentation.
- Growth Orientation → You view every issue as a chance to improve. At Aboin, we value your thoughts and opinions — we're on your side, and invested in your growth as much as our own.
- Empathy-Driven → You see behind the ticket, into people's lives and needs.

Job Types: Full-time, Permanent Schedule: Day shift Work Location: In person
- Work Location: In person

📌 Operations Coordinator (Hyderabad)
🏢 ABOIN
📍 Hyderabad