Company: ControlZ

Designation: Operations Associate

Location: Gurgaon, Sector 18

Employment Type: Full-Time

Experience: 1–2 Years

About ControlZ

ControlZ is India’s premium renewed smartphone brand, offering quality-certified refurbished devices backed by warranty, reliability, and trust.

As we continue to scale our retail and distribution footprint across India, we are looking for a detail-oriented and proactive Operations Associate to manage day-to-day order processing and operational activities, ensuring smooth coordination from Sales Order creation through dispatch .

Role Overview The Operations Associate will be responsible for managing the end-to-end order processing cycle, including order entry, invoicing, documentation, ERP updates, coordination with internal teams, and dispatch. The ideal candidate should have strong attention to detail, good communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

- Manage the end-to-end order processing cycle , from Sales Order creation to final dispatch.
- Create and maintain Sales Orders, invoices, and other required documentation accurately and within defined timelines.
- Update and maintain order and operational data in the ERP system .
- Coordinate with sales, warehouse, logistics, finance, and other relevant teams to ensure timely order fulfilment.
- Monitor order status and proactively follow up on pending orders, documentation, invoicing, and dispatches.
- Verify order details, pricing, quantities, customer information, and supporting documentation before processing.
- Coordinate with the warehouse and logistics teams to ensure timely and accurate dispatch of orders.




- Prepare and maintain operational reports and trackers using MS Excel .
- Identify operational issues, discrepancies, or delays and coordinate with relevant stakeholders for timely resolution.
- Maintain accurate operational records and documentation.
- Ensure all orders and transactions are processed in accordance with company policies and defined processes.
- Support process improvements to ensure efficient day-to-day operations.
- Work additional hours when required to meet business and operational requirements.

Candidate Requirements
- 1–2 years of experience in operations, order processing, or order management.
- Good working knowledge of MS Excel .
- Prior experience managing the process from Sales Order creation through dispatch will be preferred.
- Hands-on experience with ERP systems .
- Experience in invoicing, order processing, documentation, and dispatch coordination .
- Strong communication and coordination skills.
- Good problem-solving and follow-up abilities.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and meet operational timelines.
- Comfortable working in a fast-paced and agile environment .
- Willingness to work additional hours when required.

Key Skills MS Excel | ERP Systems | Order Processing | Sales Orders | Invoicing | Documentation | Dispatch Coordination | Operations Management | Communication | Problem Solving | Attention to Detail

Why Join ControlZ?

At ControlZ, you will have the opportunity to work with a rapidly growing consumer brand and contribute directly to building efficient operations as we expand our retail and distribution presence across India.

📌 Operations Associate (Gurugram)
🏢 Control Z
📍 Gurugram