- 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.

- BA/BS (or higher) in Information Technology, or a related field or equivalent experience.

- Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills

- Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.

- Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.

- Advanced analytical, problem-solving, and decision-making skills.

- Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).

- Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and recent features of Microsoft Teams.

- Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.

- Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.

- Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.





- Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.

- Experience with Microsoft Teams administration, including user management, policies, and compliance.

- Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services

- Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations.

- Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.

- Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.

- Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.

- Ability to work independently and as part of a collaborative team.

- Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.

- Strong knowledge of voice and network protocols, standards, and best practices.

- Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.

- Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.

📌 Opening with Teams CSA (Bengaluru)
🏢 Sonata Software
📍 Bengaluru