Handle customer queries and complaints related to rental properties and maintenance.
Coordinate and conduct property visits for rental properties.
Coordinate rental agreements, documentation, and signatures with customers.
Follow up with customers for agreement renewals, rent-related matters, and required documents.
Coordinate with the maintenance team for customer complaints and property-related issues.
Ensure timely resolution of maintenance requests and service complaints.
Maintain proper records of rental properties, agreements, customer details, and maintenance requests.
Regularly follow up with customers after resolution to ensure satisfaction.
Coordinate with accounts, maintenance, legal, and site teams wherever required.
Prepare and submit monthly customer/rental/maintenance reports.
Maintain valuable relationships with existing customers and ensure a positive customer experience.