Accommodation & Property Management
Check and report day-to-day functioning of Mesa’s student accommodation properties.
Ensure all facilities, including housekeeping, maintenance, security, and utilities, are functioning smoothly.
Work closely with Property Aggregator and other vendors to ensure timely resolution of R&M; and housekeeping issues.
Conduct periodic audits of properties and rooms to ensure cleanliness, compliance, and upkeep.

Vendor & Stakeholder Coordination
Liaise with external vendors (housekeeping, security, transport, water supply, pest control, etc.) for seamless service delivery.
Negotiate, monitor, and evaluate vendor performance and ensure timely payments and contract compliance.
Build robust working relationships with property managers, shuttle vendors, and internal stakeholders.

Student Experience & Escalation Management
Serve as the first point of contact for student accommodation queries and complaints.




Ensure prompt resolution of student issues through coordination with vendors and the operations team.
Track, document, and escalate unresolved concerns as per the standard escalation matrix.

Transport & Shuttle Operations
Manage end-to-end shuttle operations, including vendor coordination, rosters, and feedback collection.
Ensure punctuality, route efficiency, and adherence to safety and budget guidelines.

Process & Reporting
Maintain accurate trackers for complaints, repairs, and operational metrics.
Provide regular reports and insights to the Program Operations leadership on property and shuttle performance.
Continuously suggest improvements to enhance efficiency and student satisfaction.

Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages:
Health insurance

Work Location: In person

📌 Operations Associate Student Accommodation Arakere
🏢 Mesa School of Business
📍 Arakere