Contact customers by phone, email, and other approved communication channels regarding overdue payments.
Communicate fluently and professionally in Arabic and English.
Explain outstanding balances, payment terms, and available repayment options.
Negotiate suitable payment arrangements while following company policies.
Follow up on promised payments and maintain accurate collection records.
Handle customer objections, disputes, and payment-related queries professionally.
Escalate unresolved or high-risk accounts to the Collections Manager or relevant department.
Maintain confidentiality of customer and financial information.
Ensure all collection activities comply with applicable laws, regulations, and company policies.
Prepare regular reports on collection activities, commitments, and recovery performance.
Meet assigned collection targets