The Service Engineer is responsible for the installation, commissioning, servicing, troubleshooting, and maintenance and calibration of automated systems. The role also supports the Customer Support team by performing calibration of standard NDT Products, coordinating with customers, and maintaining service documentation to ensure timely and effective customer support.
Responsibility Deliverable
Installation & Commissioning
Preventive & Breakdown Maintenance
Technical Support & Troubleshooting
PLC Programming, Wiring & I&C;
Calibration of Standard Products
Customer Coordination & Documentation
Tasks & Activities
Installation & Commissioning
Install and commission automated systems
Configure PLC, HMI and I&C; devices
Perform system testing and customer handover
Prepare commissioning reports
Preventive & Breakdown Maintenance
Perform preventive maintenance
Attend breakdown calls and resolve issues
Replace faulty components when required
Maintain service records
Troubleshooting & Technical Support
Provide onsite and remote technical support
Support system upgrades and modifications
Coordinate with internal teams
Ensure timely closure of service requests
PLC Programming,
Wiring & I&C; Activities
Perform PLC programming and troubleshooting
Carry out wiring and panel testing
Verify system performance
Follow safety and quality standards
Calibration of Standard Products
Calibrate NDT Products & Systems
Maintain calibration records
Ensure calibration quality and timely completion
Follow internal calibration procedures
Customer Coordination & Documentation
Coordinate with customers on service and calibration status
Prepare service and calibration reports
Maintain accurate service documentation
Measurement metrics
· Installation & Commissioning Completion
· Service Response Time
· Breakdown Resolution Time (MTTR)
· Preventive Maintenance Compliance
· First-Time Fix Rate (FTFR)
· Calibration Turnaround Time
· Service Documentation Accuracy
· Customer Satisfaction (CSAT)
· Customer Response & Follow-up Timeliness
· Safety & Quality Compliance
Job Type: Full time
Pay: ₹30,000.00 - ₹45,000.00 per month
Perks:
Health insurance
Experience:
Electronics Servicing: 1 year (Preferred)
Work Location: In person
📌 Service Engineer Navi Mumbai (India)
🏢 Arora Technologies P.
📍 India
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