The Restaurant Captain is responsible for supervising daily restaurant operations, ensuring excellent guest service, coordinating with kitchen and service staff, and maintaining smooth workflow during operations. The role includes handling guest concerns, training team members, and ensuring service standards are followed at all times.
Key Responsibilities
Supervise and coordinate restaurant floor operations during shifts
Ensure guests receive prompt and professional service
Brief service staff before shifts regarding reservations, VIP guests, and special promotions
Assign tables and responsibilities to stewards and servers
Handle guest complaints politely and resolve issues efficiently
Maintain hygiene, cleanliness, and grooming standards of the team
Coordinate with kitchen staff for smooth food service and special requests
Monitor table setup, buffet setup, and restaurant ambiance
Upsell menu items, beverages, and promotions to increase revenue
Ensure billing accuracy and assist in cash handling when required
Train current employees on service standards and SOPs
Maintain inventory of restaurant supplies and report shortages
Ensure compliance with company policies and food safety standards
Required Skills & Qualifications
Good communication and interpersonal skills
Solid leadership and team handling abilities
Knowledge of food & beverage service standards
Ability to work in a rapid-paced environment
Problem-solving and guest-handling skills
Basic knowledge of POS systems and billing
Educational Qualification
Diploma / Degree in Hotel Management or Hospitality preferred
Pay: ₹20,000.00 - ₹25,500.00 per month
Benefits:
Flexible schedule
Food provided
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund