Role Objective

The Operations Executive will be responsible for managing end-to-end travel operations for confirmed bookings, ensuring smooth coordination with vendors, accurate documentation, timely service execution, and high client satisfaction.

Key Responsibilities
Travel Operations Management
Handle complete execution of domestic and international travel packages.
Coordinate hotel bookings, flights, transfers, sightseeing, and activities.
Liaise with DMCs, suppliers, and service partners for confirmations and updates.
Documentation & Itinerary Management
Prepare detailed itineraries, vouchers, costing sheets, and operational documents.
Ensure accuracy of bookings and travel documentation.
Maintain systematic records of all operational files.
Vendor & Partner Coordination
Build and maintain solid relationships with hotels, transport providers, and global partners.
Negotiate services where required to ensure operational efficiency.
Client Support & Issue Resolution
Provide pre-departure and on-trip support to clients.
Handle modifications, emergencies, and last-minute changes professionally.
Ensure smooth execution and positive travel experience.

Eligibility Criteria





Education

Bachelor’s Degree in Travel & Tourism, Hospitality, Business Administration, or related field (preferred).

Experience

Minimum 2+ years of hands-on experience in travel operations (Domestic & International packages mandatory).

Required Skills
Strong destination knowledge (India & International).
Experience in itinerary planning and package handling.
Valuable communication and coordination skills.
Ability to multitask and manage time-sensitive operations.
Proficiency in MS Office (Excel, Word, Email).

Preferred Skills
Knowledge of visa processes and international documentation.
Experience in luxury or B2C travel operations.
Familiarity with CRM or travel management systems.

Key Performance Indicators (KPIs)
Accuracy in booking & documentation
On-time confirmation & execution
Client satisfaction levels
Vendor coordination efficiency
Error-free operational delivery.

Job Type: Full time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
Health insurance

Work Location: In person

📌 Travel Consultant Operations Kolkata
🏢 Trip and Event
📍 Kolkata