Key Responsibilities:
Handle inbound calls from customers
Respond to customer inquiries with clarity and professionalism
Resolve issues and provide quick, effective solutions
Maintain accurate records of conversations and feedback
Ensure high levels of customer satisfaction
Collaborate with internal teams for escalated queries
Requirements:
Fluent in Hindi and English (spoken and written)
Strong communication & active listening skills
Basic computer knowledge (typing, navigation, email)
Positive attitude & ability to stay calm under pressure
Willingness to work on-site and learn current skills
Freshers welcome - full training provided!
Previous experience in a customer-facing role is a bonus