The Role

We're looking for an experienced, hands-off-capable Operations Manager to run the day-to-day delivery of our India operations on a part time basis. This is a metrics-and-exceptions role: you'll keep delivery on track, maintain client confidence, and ensure compliance — without needing to be present every hour of every day. The ideal candidate has run US-facing healthcare operations before and can manage by process, dashboards, and transparent escalation rather than constant firefighting.

Key Responsibilities
Operations delivery: Own day-to-day service delivery against client SLAs, turnaround times, and quality targets across the team.
Team management: Supervise, coordinate, and support the delivery team; manage workload allocation, performance, and escalations.
Client relations: Serve as a point of contact for US clients — status reporting, issue resolution,



and relationship continuity during the overlapping US-hours window.
Compliance & data security: Ensure all operations adhere to HIPAA and contractual data-protection requirements; support audits and maintain compliant processes.
Quality assurance: Monitor accuracy and quality metrics, run root-cause analysis on errors, and drive corrective action.
Process & reporting: Maintain SOPs, produce regular performance/MIS reports, and identify opportunities to improve efficiency.
Hiring support: Assist with local recruitment, onboarding, and training as the team grows.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Operations Manager Part Time Hyderabad (India)
🏢 Allegiant Healthcare Solutions
📍 India