Body Shop Operations Management
Oversee daily body and paint workshop activities.
Ensure vehicles are repaired and delivered on schedule.
Monitor workflow, bay utilization, and repair capacity.
Optimize productivity and efficiency of the department.
Team Management
Lead and supervise body shop advisors, estimators, technicians, painters, and support staff.
Assign responsibilities and monitor performance.
Conduct training and skill development programs.
Maintain discipline and teamwork within the department.
Revenue and Profitability
Achieve monthly revenue and profit targets.
Monitor labor sales, paint sales, and spare parts revenue.
Control costs and minimize wastage of paint and materials.
Improve departmental profitability.
Insurance and Surveyor Coordination
Develop relationships with insurance companies and surveyors.
Ensure timely claim approvals and settlements.
Resolve insurance-related disputes and delays.
Monitor claim processing efficiency.
Quality Control
Ensure repairs meet manufacturer standards.
Monitor rework and repeat repair cases.
Implement quality improvement initiatives.
Conduct final quality checks before vehicle delivery.




Customer Satisfaction
Handle customer escalations and complaints.
Ensure transparent communication regarding repair status.
Improve customer satisfaction and retention.
Monitor Customer Satisfaction Index (CSI) scores.
Inventory and Resource Management
Coordinate with spare parts and paint suppliers.
Ensure availability of repair materials and equipment.
Monitor tool maintenance and workshop infrastructure.
Safety and Compliance
Enforce workshop safety standards.
Ensure environmental and regulatory compliance.
Monitor proper handling of paints, chemicals, and waste materials.

Skills Required
Robust knowledge of body repair and paint processes
Insurance claim management expertise
Leadership and people management
Financial and business management skills
Customer relationship management
Negotiation and problem-solving skills
Workshop planning and process control

Pay: ₹25,000.00 - ₹38,000.00 per month

Perks:
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Bodyshop Manager Kottayam
🏢 KAIRALI FORD
📍 Kottayam