Key Responsibilities:
Manage day-to-day ERP operations and system functionality.
Coordinate with departments such as Finance, Sales, Purchase, Inventory, Production, HR, and Logistics.
Create and maintain ERP users, roles, permissions, and access controls.
Monitor data accuracy and ensure proper transaction processing.
Identify ERP issues, troubleshoot problems, and coordinate with vendors/IT teams for resolution.
Provide training and technical support to ERP users.
Prepare and maintain ERP reports, dashboards, and MIS reports.
Monitor system performance, backups, and data security in coordination with IT.
Support ERP implementation, upgrades, customizations, and current modules.
Document ERP processes, workflows, and user procedures.
Analyze business requirements and suggest ERP process improvements.
Ensure proper integration between ERP modules and other business applications.
Conduct regular data checks and maintain system integrity.
Follow up on pending ERP issues and ensure timely closure.
Prepare management reports on ERP performance and operational issues.