About the Role /n We are looking for a Nutrition Team Lead who is passionate about improving client outcomes through operational excellence, team leadership, and continuous product improvement. This role is responsible for managing a team of nutrition coaches, driving revenue, ensuring high-quality client service, tracking key performance metrics, and driving initiatives that enhance the overall client journey. /n Key Responsibilities /n Team Leadership & People Management /n /n

- Lead, mentor, and manage a team of Nutrition Coaches.

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- Conduct regular one-on-one meetings, coaching sessions, and performance reviews.

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- Drive team engagement, motivation, and continuous learning.

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- Identify coaching gaps and implement improvement plans.

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- Support hiring, onboarding, and training of new nutrition coaches.

/n /n Product Ownership & Revenue Responsibilities /n /n

- Identify opportunities to increase revenue, including expired client reactivation, pack renewals, and continuity program conversions etc.,

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- Take end-to-end ownership of the nutrition-led product journey, from onboarding and engagement to retention, renewal, referral generation, and revenue growth.

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- Monitor and drive key business metrics including active users, program adoption, weight-loss outcomes, coach productivity, renewal %, referral conversions, and overall revenue contribution of the nutrition function.

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- Partner with Product, Growth, Sales, Service Ops, and Customer Success teams to identify opportunities that improve user experience, retention, upsell, and monetization.

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- Develop and execute revenue growth initiatives such as renewal campaigns, nutrition consult conversions, referral programs,



add-on service adoption, and targeted retention interventions for at-risk clients.

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- Analyze client behavior, cohort performance, churn reasons, renewal trends, referral performance, and revenue leakage points to identify actionable opportunities for business growth.

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- Drive data-backed decision making by reviewing dashboards, funnel metrics, customer feedback, NPS insights, and operational performance to improve both client outcomes and commercial performance.

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- Prepare and present weekly and monthly business reviews covering retention, referrals, renewals, program adoption, revenue performance, cohort trends, and ROI of nutrition-led initiatives, along with transparent action plans and ownership trackers.

/n /n Service Delivery & Performance Management /n Own and monitor key service metrics including: /n /n

- Client weight loss outcomes

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- Coach connect adherence

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- Client progress tracking

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- Meal plan completion

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- Client retention

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- NPS and client satisfaction

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- Coach productivity and quality metrics

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- Analyze performance trends and identify improvement opportunities.

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- Ensure timely follow-ups and adherence to client protocols.

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- Conduct regular quality audits and feedback sessions.

/n /n Product & Client Journey Ownership /n /n





- Oversee the complete client journey from onboarding to program completion.

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- Identify client pain points and recommend improvements.

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- Connect with any escalated clients to provide feedback and close tickets timely.

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- Collaborate with Product, Operations, and Tech teams to improve the nutrition experience.

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- Drive implementation of new features, workflows, and nutrition initiatives.

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- Ensure consistency across all client touchpoints.

/n /n Process Improvement & Innovation /n /n

- Lead new nutrition initiatives to improve engagement and retention.

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- Develop and optimize SOPs for the nutrition team.

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- Identify automation and process improvement opportunities.

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- Participate in pilot programs and product testing.

/n /n Required Skills /n /n

- Strong people management skills

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- Ability to motivate and develop teams

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- Excellent decision-making skill

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- Ownership mindset

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- Problem-solving ability

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- Excellent verbal and written communication

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- Ability to provide constructive feedback

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- Strong stakeholder management

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- Comfortable working with numbers and performance metrics

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- Ability to analyze reports and derive actionable insights

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- Data-driven decision making

/n /n Technical Skills /n /n

- Microsoft Excel

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- Microsoft Word

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- Google Sheets

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- PowerPoint (preferred)

/n /n Qualifications /n /n

- Bachelor's or Master's degree in Nutrition & Dietetics, Clinical Nutrition, or a related field.

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- 4+ years of experience in nutrition coaching or healthcare operations.

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- Minimum 2 years of team handling experience preferred.

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📌 Nutrition Team Lead (Bengaluru)
🏢 CureFit
📍 Bengaluru