Practice/Department: Managed Services

Position Title: IBM Power i Operations Engineer

Position Location: Pune

Reports to: Director, Managed Services Operations

Job Summary:
The IBM Power i Operations Engineer is responsible for the day-to-day operational management, monitoring, and support of IBM i (iSeries) settings within Pellera’s Managed Infrastructure Services portfolio. This role operates in a 24x7x365 managed services delivery model and is accountable for maintaining system stability, performance, availability, and adherence to customer SLAs.

The engineer will execute operational tasks including event monitoring, incident resolution, backup and recovery, patching, and replication management (e.g., MIMIX, QEDD), while integrating fully with customer ticketing systems, escalation processes, and service delivery frameworks.

Essential Functions:
Provide 24x7x365 operational support for IBM Power i systems
Work in ticketing system to accept and resolve customer IBM i Operational tickets
Experience with using monitoring or automation tools like Halcyon
Monitor system health, performance, and availability
Execute incident management and troubleshooting activities
Perform event management and service request fulfillment
Administer backup and recovery operations




Monitor PTF update progress
Manage Job Scheduler and Job Queue Tasks
Monitor and respond to system message queues
Support HA/DR replication tools such as MIMIX, Itera, and QED
Participate in DR testing exercises
Integrate with customer ticketing systems and service desks
Document operational procedures and runbooks
Create work instructions for future team use
MIMIX, Itera, and/or QEDD administrative experience

Required Skills/Abilities/Competencies
IBM i (iSeries / OS/400) experience
HA/DR technologies (MIMIX, QEDD)
IBM i Access client Solutions experience
IBM i BRMS experience including physical and virtual tape libraries
Solid verbal and written communication skills in English, with the ability to clearly document issues and communicate with technical and non-technical users
ITIL process knowledge
Solid troubleshooting skills
Ability to work in 24x7 environments

Education and Experience:
3–7+ years IBM Power i experience
Managed services experience preferred
Degree in IT or equivalent experience

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

📌 Ibm Power I Operations Engineer Pune
🏢 Converge Technology Solutions
📍 Pune