Key Responsibilities
Handle incoming calls and respond to client inquiries professionally.
Make outbound calls to current leads, existing clients, and follow-up clients.
Explain clinic services, consultations, procedures, packages, and appointment processes clearly.
Schedule, reschedule, and confirm appointments.
Follow up with leads generated through calls, website, social media, and other channels.
Maintain regular follow-ups with clients who have shown interest but have not yet booked an appointment.
Remind clients about upcoming appointments and follow-up consultations.
Understand client requirements and appropriately guide them toward consultation with the dermatologist/doctor.
Maintain accurate records of calls, inquiries, appointments, follow-ups, and conversions.
Coordinate with the front office and clinical team regarding patient appointments.
Handle client questions politely and escalate medical or clinical queries to the appropriate doctor or clinical team.
Maintain client confidentiality and follow clinic policies and procedures.
Achieve assigned daily/weekly/monthly calling and appointment-conversion targets.
Provide excellent patient experience before and after the appointment.





Skills & Qualifications
Minimum 12th pass; graduate preferred.
1–3 years of experience in telecalling, patient coordination, healthcare, dermatology, aesthetics, hospitality, or a related field.
Excellent verbal communication skills in English and Telugu; Hindi is an added advantage.
Pleasant, confident, and qualified telephone manner.
Positive listening and interpersonal skills.
Ability to handle multiple calls and follow-ups efficiently.
Basic computer knowledge and familiarity with CRM/appointment software.
Strong follow-up and convincing skills.
Target-oriented and customer-focused approach.
Ability to handle patients with patience, empathy, and professionalism.

Key Performance Indicators (KPIs)
Number of calls handled and completed.
Lead follow-up rate.
Appointment booking and confirmation rate.
Lead-to-appointment conversion.
Appointment attendance/show-up rate.
Patient follow-up completion.
Patient satisfaction and service quality.
Achievement of monthly calling and conversion targets.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Care Executive Banjara Hills (India)
🏢 Sikara Clinics
📍 India