The Guest Relations Executive (GRE) is responsible for delivering exceptional guest experiences by welcoming guests, handling their requests, resolving complaints, and ensuring a smooth check-in and check-out process. The GRE acts as the primary point of contact for guests and works closely with all departments to maintain high standards of customer satisfaction.
Key Responsibilities
Welcome guests warmly and ensure a positive first impression.
Assist with check-in and check-out procedures.
Handle guest inquiries, requests, and complaints professionally.
Coordinate with Housekeeping, Food & Beverage, and Maintenance teams to fulfill guest requirements.
Ensure VIP guests receive personalized service.
Maintain guest records, preferences, and feedback.
Promote hotel facilities, services, and ongoing offers.
Conduct follow-up calls to ensure guest satisfaction.
Resolve guest issues promptly and escalate when required.
Maintain the reception and lobby area in a clean and skilled manner.
Ensure compliance with company policies and service standards.