Key Responsibilities:
Serve as the primary point of contact for customer inquiries related to aluminium doors and windows.
Prepare and share quotations, follow up with clients, and coordinate with the sales/estimation team.
Build and maintain strong relationships with existing and new customers.
Handle customer complaints, queries, and feedback in a professional manner.
Coordinate with production, logistics, and site teams to ensure timely delivery and installation.
Maintain customer records, sales data, and follow-ups in CRM/ERP systems.
Assist in after-sales service and ensure customer satisfaction.
Support marketing and sales initiatives by reaching out to leads and prospects.
Desired Candidate Profile:
Graduate in any discipline (Business/Marketing preferred).
1–3 years of experience in customer relations, sales coordination, or client servicing (preferably in building materials/doors & windows/aluminium industry).
Strong communication and interpersonal skills (English & Malayalam mandatory).
Proficiency in MS Office (Excel, Word, Email handling).
Ability to multitask and handle pressure in a rapid-paced setting.
Customer-focused mindset with problem-solving ability.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Advantages:
Cell phone reimbursement
Health insurance
Provident Fund