We are looking for self-motivated and eager to learn freshers to join our customer coordination team. Their primary role is to provide assistance to our clients through phone calls and emails. They will be responsible for managing redemption fulfilment. They will be required to assist our clients with their gift claim redemption and ensure coordination and timely delivery of product requested.
Position Summary
Make and attend necessary phone calls - inbound and outbound calls.
Provide the required information to the customers
Resolve any queries regarding gift delivery or transit damage.
Maintain database by updating customer information on daily basis
Write communication scripts for inbound calls
Requirements
Graduate in any subject or pursuing
Preferably fresher
Proficient in English with extraordinary communication and interpersonal skills
Familiar with Excel
Productive in achieving targets
Should be a team player
Excellent organizational skills
Positive decision-making abilities