The Customer Relationship Executive (CRE) is responsible for maintaining robust customer relationships, ensuring customer satisfaction, handling customer queries, and coordinating with Sales and Service teams to provide a smooth customer experience.

Key Responsibilities
Handle customer calls, enquiries, complaints, and feedback professionally.
Make follow-up calls to customers after vehicle sales and service visits.
Coordinate with Sales, Service, Insurance, Finance, and other departments.
Maintain regular communication with existing and prospective customers.
Schedule service appointments and follow up on service requirements.
Conduct customer satisfaction calls and collect feedback.
Handle customer complaints and coordinate with concerned departments for resolution.
Maintain accurate customer records in CRM/DMS systems.




Update customer information, follow-up status, and call details regularly.
Inform customers about service due dates, offers, campaigns, and dealership activities.
Monitor pending customer issues and ensure timely closure.
Support customer retention and repeat business initiatives.
Prepare daily/weekly reports related to customer calls, follow-ups, appointments, and complaints.
Ensure a high level of customer satisfaction and skilled communication.
Follow dealership policies and customer-handling standards

Pay: ₹15,000.00 - ₹18,000.00 per month

Perks:
Flexible schedule
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Peelamedu
🏢 PRESSANA KIA
📍 Peelamedu