Role Summary:
The Telecaller Executive is responsible for making outbound calls, handling inbound inquiries, generating leads, following up with customers, and providing information about the company's products or services.
Key Responsibilities
Make outbound calls to potential and existing customers.
Handle customer inquiries and provide accurate information.
Generate and qualify leads through telephonic conversations.
Follow up with prospects and maintain customer relationships.
Schedule appointments and coordinate with relevant teams.
Maintain call records and update CRM/database.
Achieve daily, weekly, and monthly calling targets.
Address customer concerns and resolve basic queries.
Required Skills
Excellent verbal communication skills.
Positive convincing and negotiation abilities.
Robust interpersonal and customer service skills.
Basic computer knowledge (MS Office, CRM software).
Ability to handle objections and work under pressure.
Positive attitude and result-oriented approach.
Qualification
12th Pass / Graduate (Any Stream).
Freshers and experienced candidates can apply.
Preferred Experience
Telecalling
Customer Service
Sales Support
Lead Generation
Experience: 0–3 Years
Employment Type: Full time
Location: As per company requirement
Key Performance Indicators (KPIs)
Number of calls made per day
Lead conversion rate
Follow-up completion rate
Customer satisfaction score
Target achievement percentage
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Tele Calling Executive Lucknow
🏢 Marc Laboratories
📍 Lucknow
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