Position: Telecalling Executive
Department: Sales / Customer Support
Reporting To: Team Leader / Manager
Job Summary
The Telecalling Executive is responsible for making outbound calls to prospective and existing customers, generating leads, explaining products/services, following up on inquiries, and supporting business growth by achieving assigned targets.
Key Responsibilities
Make outbound calls to potential and existing customers.
Explain company products and services clearly and professionally.
Generate and qualify leads for the sales team.
Follow up on customer inquiries and maintain regular communication.
Maintain accurate records of calls, customer interactions, and follow-ups.
Schedule appointments or meetings for the sales team when required.
Ensure excellent customer service and maintain a positive company image.
Required Skills
Excellent communication and interpersonal skills.
Valuable convincing and negotiation abilities.
Basic computer knowledge.
Ability to handle customer objections effectively.
Robust follow-up and relationship-building skills.
Target-oriented and self-motivated.
Qualifications
Any Graduate / Undergraduate.
0–3 years of experience in telecalling, telesales, customer service, or a similar role.
Freshers with good communication skills can also apply.
Preferred Languages
Tamil (Mandatory)
English (Preferred)
Malayalam (Added Advantage)