Handle customer complaints and provide appropriate solutions within the specified time frame.
Maintain accurate records of customer interactions and follow-up activities.
Coordinate with internal departments to resolve customer concerns.
Provide information about company products and services.
Ensure customer satisfaction by delivering qualified and timely support.
Escalate complex issues to the concerned team when necessary.
Follow company policies, procedures, and service standards.
Prepare customer service reports and maintain documentation.
Experience in handling international Clients
Advanced English Communication
Job Types: Full time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Customer Support Associate Kochi
🏢 Autumn Rooms
📍 Kochi
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