Customer Support Executive

Department: Customer Support
Experience: 1–3 years
Industry: EdTech / Customer Support

Job Summary

We are looking for a Customer Support Executive to handle customer communication, queries, feedback, escalations, and follow-ups. The role involves proactively connecting with students, resolving concerns, coordinating with internal teams, and ensuring a positive customer experience.

Key Responsibilities
Handle customer/student queries through calls, WhatsApp, email, and other communication channels.
Conduct follow-up calls regarding onboarding, classes, LMS, assessments, placements, and other services.
Understand customer concerns and provide appropriate guidance and solutions.
Manage escalations professionally and coordinate with internal teams for timely resolution.
Collect and track customer feedback regarding trainers, classes, and overall service experience.
Monitor Google reviews and coordinate with relevant teams to address customer concerns.
Contact customers regarding negative reviews, understand the issue, and follow up after resolution.
Maintain accurate records and updates in CRM, LMS, Excel/Google Sheets, and internal trackers.




Prepare daily and weekly reports on calls, queries, feedback, escalations, and resolutions.
Follow up on pending cases until closure and identify recurring customer concerns.

Requirements
1–3 years of experience in Customer Support, Customer Experience, Student Support, EdTech, Telecalling, Relationship Management, or a similar role.
Excellent verbal and written communication skills.
Solid interpersonal, listening, problem-solving, and follow-up skills.
Ability to handle difficult conversations and escalations professionally.
Valuable working knowledge of Excel/Google Sheets, CRM, LMS, WhatsApp, and email.
Ability to manage multiple tasks and meet deadlines.

Key Performance Areas

Customer query resolution, response time, escalation handling, follow-up and closure, feedback management, review management, accurate CRM/LMS updates, and overall customer satisfaction.

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Support Executive Cse Bengaluru
🏢 Clini Launch Research Institute
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