Restaurant Manager / F&B; Supervisor / Room Service Manager
Job Summary
The Room Service Server is responsible for delivering food and beverages to guest rooms in a professional, courteous, and timely manner. The role ensures excellent guest service, accurate order delivery, and adherence to hotel service standards.
Key ResponsibilitiesGuest Service
Receive and confirm guest room service orders.
Deliver food and beverages to guest rooms promptly.
Set up trays, trolleys, or dining tables according to hotel standards.
Explain menu items and answer guest questions when required.
Ensure guest satisfaction during and after service.
Food & Beverage Operations
Check orders for accuracy before delivery.
Maintain food quality, presentation, and temperature during service.
Collect signed bills or process payments as per hotel procedures.
Remove used trays, dishes, and service equipment from guest rooms.
Hygiene & Safety
Follow food safety and hygiene standards.
Maintain cleanliness of room service stations, trays, and trolleys.
Handle food and beverages safely and professionally.
Follow hotel health and safety regulations.
Coordination
Coordinate with kitchen and front office staff for smooth service.
Communicate guest requests and special instructions accurately.
Report guest complaints or service issues to supervisors.
Qualifications
Minimum 10th or 12th pass.
Diploma or certificate in Hotel Management/Food & Beverage Service is preferred.
Previous hotel or restaurant service experience is an advantage.
Required Skills
Good communication and interpersonal skills.
Customer service orientation.
Basic knowledge of food and beverage service.
Ability to work under pressure and maintain professionalism.
Teamwork and time-management skills.
Working Conditions
Full time position.
Rotational shifts, including weekends and holidays.
Requires standing, walking, lifting trays, and frequent movement throughout the hotel.
Key Performance Indicators (KPIs)
Guest satisfaction ratings.
Timely order delivery.
Order accuracy.
Compliance with hygiene and service standards.
Skilled appearance and conduct
Pay: ₹8,967.19 - ₹17,140.28 per month
Perks:
Food provided
Work Location: In person
📌 Room Service Server Rishikesh
🏢 Hotel Elevate Nirvana
📍 Rishikesh
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