We are Hiring Customer support executive - BSS Sonata Microcredit ltd.
Key Responsibilities:
Handle inbound and outbound customer calls across multiple communication channels.
Assist customers by addressing queries and providing accurate information as per company guidelines.
Verify customer identity and maintain confidentiality of customer data.
Review customer documentation and identify any suspicious activities for reporting.
Manage delinquent customer accounts and support debt recovery processes.
Educate customers on overdue payments while adhering to company credit policies.
Ensure compliance with RBI regulations during all customer interactions.
Maintain high standards of customer service and customer satisfaction.
Skills Required:
Positive verbal and written communication skills.
Solid listening, probing, and customer-handling abilities.
Basic computer knowledge and typing speed of at least 25 WPM.
Ability to learn quickly and adapt to process updates.
Robust time management, organizational, and decision-making skills.
Domestic calling experience is an advantage.
Willingness to work 6 days a week in rotational day shifts.