Job Description
The NICE CXone Developer Engineer will be responsible for designing, developing, implementing and customizing NICE CXone applications
Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
Translate Cisco call flows and routing scripts into NICE CXone equivalents.
Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
Develop automation scripts for provisioning and configuration.
Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
Prepare technical documentation, migration guides, and code repositories.
Building conversation AI flows (chatbot, voicebot) with the help of Cognigy AI or Omilia AI
Tools & Technologies
NICE CXone Mpower
CRM (Salesforce, MS365 dynamics)
Cognigy AI, Omilia AI
Dialer (Personal connect or 3rd Party)
Preferred candidate profile
📌 Nice Cxone Senior Developer Pune
🏢 Cubix Tech
📍 Pune
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