Leverage knowledge and experience to deliver end-to-end solutions on ServiceNow platform which includes architecting technical implementations multiple products within ServiceNow including ITSM, Workflows and so on.
Supports the ITSM Systems Administration as a system administrator
Proactively researching and suggesting enhancements to existing engagements
Detailed expert knowledge of JavaScript and ServiceNow-related JavaScript APIs
Collaborating with the Solutions Architect to support ServiceNow out of box and customized solutions
Synthesis with ITIL compliance and industry best practice process design
Working with multiple projects simultaneously and completing project activities in a way that minimizes project risks and issues.
Building of custom automation workflows, RPA, and development of customized modules
Support in Incident management, change management, problem management, configuration management, asset management, CMDB integration and other ServiceNow applications.