Job Description:
Experience in IoT Devices working and troubleshooting understanding their E2E capabilities.
Hands on technical troubleshooting, issue investigations for IoT Devices and AWS cloud Platform through close coordination with multiple stakeholders.
Maintain & support network and connectivity devices by acquiring technical expertise.
Understand and improve the monitoring capabilities created through multiple toolsets (AWS CloudWatch, Splunk etc.)
Solid on incident management and adherence to SLAs
Maintain pipelines in GitLab and own the release responsibilities.
Creation and maintenance of Operations documentation.
Work in energetic Agile workplace with DevOps way of working to support global and local business units in complex and cross-technology landscape
Collaborate with Technology leads, development teams, partners, Users and support teams for issue investigation and resolution
Contribute and manage E2E Incident lifecycle and ensure SLA and KPI adherence according to service management practices
Education & Experience:
University degree in Information technology, electronics engineering or equivalent
Minimum experience of 3+ years in supporting applications hosted on AWS Cloud
Technical skills:
Desired:
Exposure working on IoT devices & Connectivity
Hands-on AWS Cloud operations experience and knowledge of AWS IoT concepts
Maintain GitLab CI/CD pipelines
Working experience on ticketing tool (e.g. ServiceNow) and Jira
DevOps and agile ways of working experience
Nice to have:
Exposure to AWS Services like CloudWatch, Cloud Trail, Cognito, IAM, Lambda, Step-functions, MSK, ECR, ECS,
AWS Technical certifications (preferably SysOps Admin) will be added advantage
Exposure to JavaScript and Scripting languages like Python/Shell
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