Role & responsibilities
Operational Excellence & Compliance
Performance Management: Own overall hub operations and ensure all activities meet established operational standards and Key Performance Indicators (KPIs).
SOP & Policy Adherence: Maintain 100% compliance with Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and the Zero Tolerance Policy (ZTP).
Data & Reporting: Prepare business dashboards and conduct regular reviews with the hub team and Area Manager.
Quality Control: Continuously reduce error rates in operations and ensure high standards of facility hygiene and shipment safety.
Financial & Budgetary Control
Cost Management: Maintain the Cost Per Shipment (CPS) within budget and drive profitable operations.
Financial Accounting: Manage hub expenses, petty cash, and ERP-based cash reconciliation/deposits.
Asset Management: Be accountable for stock audits, inventory accuracy, and all recoveries.
Team Leadership & People Management
Talent Development: Fill headcount gaps promptly, conduct training for Team Leaders, and identify internal talent for career progression.
Engagement: Lead team meetings,
conduct "Open House" sessions for grievance handling, and implement employee engagement initiatives to control attrition.
Performance Tracking: Monitor Team Leader performance and provide real-time support for undelivered shipments and proactive delivery actions.
Stakeholder & Vendor Coordination
Customer Delight: Manage customer escalations promptly and ensure a superior customer experience at all times.
External Liaison: Coordinate with local vendors, statutory bodies, and environmental organizations to ensure smooth operations and compliance.
Cross-functional Collaboration: Work with internal departments to resolve issues identified in open house discussions and escalate critical information to seniors as needed.
Technical Skills & Requirements
Geographical Knowledge: Complete proficiency in assigned PIN codes and hub routes.
System Knowledge: Experience with ERP systems for accounting and reconciliation.
Strategic Planning: Ability to achieve capacity utilization targets and set transparent goals for the team.