Job Purpose

This position is open with Bajaj Finance ltd. First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography.

Duties and Responsibilities

PRINCIPAL ACCOUNTABILITIES
Achieving business numbers with the assigned line of channels (Basis location and market potential).
People Management (Off roll) Hiring, Retention Productivity.
Sales Governance through compliance of systems and processes.
Responsible for tracking, managing controlling PDD requirement compliance
Reduction in customer complaints cancellation by ensuring that no miss-selling is being done.
Understanding of CRM Salesforce.com.
Effectively engage with Credit, Operations Risk teams.
To ensure TAT is maintained for case processing.

MAJOR CHALLENGES
Training of self and their team below.
Hiring right candidate.
Smooth onboarding to help settle the employee well in BFL.
Smooth onboarding of Recent Dealer/Partner with BFL
Retention of Off-roll staff

DECISIONS
Hiring of Off roll staff
Approvals by coordinating with internal stake holders eg. Clearing cases




Lead allocation
Field activity planning and closure

INTERACTIONS

Internal Clients
Connect with various internal department i.e. product, credit, Ops, RCS compliance to process the file.
Connect with HR department for hiring retention

External Clients
Engaging with customer.
Mapping of market competition.

DIMENSIONS

Financial Dimensions
From 45 to 70 Cases MOM (depending upon location and market potential)

Other Dimensions
Total Team Size: 9
Number of Direct Reports: 5 to 9
Number of Indirect Reports: NA
Number of Outsourced employees: 5 to 9
Number of locations: 1 to 4
Number of products: 1 i.e. Two wheeler Loan

Required Qualifications and Experience

SKILLS AND KNOWLEDGE

Educational Qualifications
Qualifications Graduate / Post Graduate
Valuable command in excel is essential.
Work Experience 1 to 3 years of relevant experience in managing team
Result oriented - Go getter attitude is must
Should have cooperative work style to engage with peers colleagues across the company.
Excellent Team management Interpersonal Skills.
Excellent command over communication skills.
Highly ambitious self-motivated

📌 Assistant Manager Two Wheeler South & West Kollam
🏢 Bajaj Finance
📍 Kollam