Job Summary

We are seeking a skilled and customer-focused End User Support Engineer (L2) to provide advanced technical support for end-user computing settings. The ideal candidate will be responsible for troubleshooting hardware, software, network, and application-related issues while ensuring a high level of customer satisfaction and adherence to SLA commitments.

Key Responsibilities
Provide Level 2 technical support for desktops, laptops, printers, mobile devices, and related peripherals.
Diagnose and resolve hardware, software, operating system, and application issues.
Support Microsoft Windows operating systems and Microsoft 365 applications.
Manage user accounts, permissions, and access requests through Active Directory.
Handle incident, service request, and problem tickets within defined SLAs.
Perform software installations, upgrades, patching, and configuration management.
Support VPN connectivity, network troubleshooting, and basic LAN/WAN issues.
Coordinate with L3 teams, vendors,



and stakeholders for issue resolution.
Conduct root cause analysis and document troubleshooting procedures.
Provide remote and onsite support to end users.
Maintain IT asset inventory and ensure compliance with organizational policies.
Assist in system migrations, deployments, and IT infrastructure projects.

Required Skills
Hands-on experience with Microsoft Office 365 and Outlook support.
Knowledge of Active Directory, Azure AD, Group Policies, and user management.
Experience with ticketing tools such as ServiceNow, Remedy, Jira, or similar.
Understanding of networking concepts including DNS, DHCP, TCP/IP, VPN, and Wi-Fi troubleshooting.
Experience supporting laptops, desktops, printers, scanners, and mobile devices.
Knowledge of remote support tools.
Robust analytical, communication, and customer service skills.

📌 Desktop Support Engineer Chennai
🏢 Neurealm
📍 Chennai