Customer Support Executive – Domestic E-commerce Process Company: Teleperformance Location: Mansarovar & Sitapura, Jaipur Process: Domestic E-commerce Role: Customer Support Executive Process Type: Blended – Chat + Voice Work Schedule: 5 days working | 24×7 rotational shifts Job Summary Teleperformance is hiring Customer Support Executives for its Domestic E-commerce process. The selected candidates will be responsible for assisting customers with orders, returns, product-related queries, and issue resolution through chat and voice support.
Key Responsibilities - Handle customer queries through Chat and Voice channels.
Assist customers with orders, returns, and product-related queries.
Resolve customer concerns efficiently and ensure customer satisfaction.
Provide professional and courteous customer service.
Follow process guidelines and maintain required quality standards.
Accurately record and update customer information when required.
Candidate
Requirements - Excellent verbal and written communication skills.
Good problem-solving and customer-handling skills.
Basic computer knowledge.
Customer-focused attitude with a willingness to learn.
Comfortable working in 24×7 rotational shifts.
Candidates who can work from the Jaipur office are preferred.
Benefits & Growth opportunities - Training and development opportunities.
Supportive and inclusive work workplace.
Performance incentives and rewards.
Prospects for long-term career growth.
Opportunity to work with a global customer experience organization. Work Details - 5 days working - 24×7 rotational shifts - Blended Chat + Voice process - Work from office - Job locations: Mansarovar & Sitapura, Jaipur Limited positions available. Apply now to start your career with Teleperformance!
Job Types: Full-time, Permanent
Pay: ₹19,000.00 per month
Perks
Provident Fund
Ability to commute/relocate:
Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)