Responsibilities
Respond to and manage client inquiries with clarity and professionalism, ensuring timely resolution of questions related to transactions, documentation, or platform usage.
Collaborate across teams to track real estate transactions and ensure documentation meets compliance and quality standards
Conduct quality control audits on submissions and internal data to maintain accuracy and operational integrity
Evaluate AI model responses for quality, relevance, and accuracy across different use cases and provide structured feedback
Maintain high standards for speed, precision, and consistency while performing model evaluations and workflow checks
Monitor and track operational issues; consolidate inputs from cross-functional teams and route them to the appropriate owners for resolution
Identify inefficiencies in documentation and workflow processes; propose and support implementation of scalable improvements
Customer Insights: Analyse customer feedback and data to identify pain points and areas for improvement and translate these insights into actionable product/process enhancements.
Partner with Product and Engineering teams to support process automation, tooling improvements, and successful feature rollouts
Requirements




2+ years of experience in Customer Service, Customer Operations, or Customer Support—preferably within a rapid-paced, high-growth workplace (SaaS or startup experience is a strong plus)
Bachelor’s degree in any discipline
Exceptional organizational skills and keen attention to detail, especially when managing documentation and internal systems
Proven ability to collaborate cross-functionally and influence stakeholders at all levels of the organization
Strong communication skills with the ability to distill complex information and drive alignment across diverse teams
Comfortable navigating ambiguity and adapting quickly in a dynamic, evolving environment
Enthusiastic about technology—particularly AI and automation—and how it can be leveraged to streamline operations
Excellent time management skills with the ability to prioritize and execute multiple tasks under tight deadlines
Self-motivated, proactive, and comfortable working independently with minimal supervision, while also being a collaborative team player

Job Type: Full-time

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Advantages
Health insurance
Provident Fund

Work Location: Remote

📌 Customer Support Us Process Bengaluru
🏢 MaxHome.ai
📍 Bengaluru