UNext Learning is dedicated to making higher education affordable and accessible to learners from diverse backgrounds. The organization provides a full-stack technology platform that enables universities and colleges to deliver online courses and degree programs. UNext Learning focuses on re-skilling, up-skilling, and workforce development for individuals seeking career growth.
By partnering with universities, it supports learners in achieving tangible outcomes and long-term qualified success. UNext aims to be a lifelong learning companion, helping people unlock their potential without limitations of cost or location.
ROLES AND RESPONSIBILITIES
Serve as the primary point of contact for students and coordinate with university departments.
Resolve academic and semester-related queries and support students throughout their academic journey.
Ensure timely completion of academic requirements, assignments, projects, and submissions.
Drive student re-registration and program completion
Follow processes, identify gaps, and recommend improvements.
Use effective communication, data, and interpersonal skills to resolve student concerns.
Proactively engage students to avoid last-minute academic submissions.
INTERNAL & EXTERNAL INTERACTIONS:
Internal: Course Coordinators, Student support executives
External: Students, External Faculty/ SME
PROFILE REQUIRED
2 – 4 yearsʼ Experience in academics/student counselling Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream.
SKILL AND KNOWLEDGE
Valuable knowledge of a University Academic Processes
Interpersonal and organizational skills
Knowledge of ticketing system & any CRM
COMPETENCES
Verbal, Listening and Written communication skills
Problem analysis and solving skills
Stress tolerance and attention to detail
Team working Quick learner with an ability to multitask and attention to detail.
Should be willing to work on weekends on a rotation basis.
Building robust relationship with students as well as within the organization
Sound Communication ability and Computer proficiency, especially in excel (updating MIS and preparing reports) and PPTs. Experience in handling Inbound and Outbound calls is preferred.