We are looking for a friendly and skilled Front Office Associate to be the first point of contact for our guests. The candidate will handle check-ins, check-outs, guest queries, and ensure a smooth and pleasant experience for all visitors.
Key Responsibilities:
Welcome guests and handle check-in and check-out procedures
Manage reservations and room allocations
Handle guest inquiries, requests, and complaints politely
Maintain front desk records and guest information
Coordinate with housekeeping and other departments
Handle phone calls, emails, and bookings
Ensure proper billing and payment processing
Maintain a skilled and presentable front desk area