Floor Manager duties and responsibilities The primary objective of a Floor Manager is to ensure that customers have an exceptional experience. A Floor Manager may include the following duties and responsibilities:
Walking the floor and addressing any issues related to appearance and cleanliness
Greeting and assisting customers
Hiring and training current floor employees
Handling customer complaints
Coaching and disciplining employees, as needed
Creating schedules and processing time-off requests
Enforcing company policies related to health, safety, dress code and other matters
Coordinating activities with other departments or areas, such as inventory stockists in a retail store, the kitchen in a restaurant or housekeeping in a hotel